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At Tearfund we are committed to keeping your data safe. Your privacy and peace of mind are important to us.

We only collect data from people for specific purposes. Once that purpose has finished, we won’t hold on to the data.

This document tells you how, when and why we collect data from people and what we use it for. We also have website Terms and Conditions, which you should read as well.

We’d love to hear from you if you have any feedback or questions on any of this. You can call us on 020 3906 3906 or email

Who we are

Tearfund is a Christian relief and development charity called to follow Jesus where the need is greatest. We are a charity registered in England and Wales (number 265464) and Scotland (SCO 37624). Our company number is 994339 and our registered office is 100 Church Road, Teddington, TW11 8QE.

For the purposes of this policy, ‘us’, ‘we’ and ‘our’ refer to Tearfund. References to Tearfund include Tearfund Trading Limited, our trading company.

When and how we collect information

Our basis for processing

We are required by data protection law to have an appropriate legal basis for the processing of your personal data. When processing your personal data we rely upon:

Where we rely upon our legitimate interest to process your data (including contacting you), we only do so after carefully considering how it might impact upon you and your rights and weighing this up against our need to contact you.

Where you provide us with sensitive personal data, such as where you worship or any medical information about you, we will process this using one of the following permitted criteria:

We will hold your data securely and only those who need to will be able to see or use this information.

For organisations such as churches or NGOs, we may contact you where we have a legitimate interest – ie where we believe it is reasonable to do so. Again, we will only do so after carefully considering how it might affect you and the potential benefits of contacting your organisation.

Where we contact you in a professional capacity rather than a personal one, for example about your job role, we will usually consider you to be a ‘corporate subscriber’ under Data Protection Regulations or Law.

As a ‘corporate subscriber’ we are permitted to contact you unless you tell us that you would like no further contact from us. We may also send you mail, unless you tell us that you don’t want us to do so. Further information on this (which is generally referred to as a ‘business to business’ approach) can be obtained at the Information Commissioner’s Office website and on the Telephone Preference Service website.

Our basis for processing

What do we do with it

How and where we store your information


Children and vulnerable people

Your choices and telling us when things change

Changes to Tearfund's privacy and security policy

List of the main cookies used on our website

This is a list of the main cookies set by the Tearfund website, and what each is used for.

Name of cookie owner/service

Associated cookies


Tearfund (back-end)


This cookie enables essential functioning of our site and your secure use of it during your current visit only. This cookie is deleted when you close your browser.

Tearfund (front-end)  monthlyUpsell  Used on the donate widget and donation form 



These cookies help us deliver personalised content to you and provide anonymous reports to us on how visitors use our site.



Set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.



Set users preferred language version of the website.

Third party cookies set by Tearfund

We work with a number of third party suppliers who set cookies on our website to enable them to provide us with services. These cookies are mainly used for reporting and advertising purposes so that we can improve the way we communicate with our supporters and ensure the money we invest in online advertising is well spent.

More information about the main suppliers we use are listed below.

Name of cookie owner/service

Associated cookies


Google Analytics

_utma, _utmb, _utmc, _utmt, _utmz, _dc_gtm_UA, _ga, _gat, _gid, collect, _utmli

_utma - Tracking Code that logs details about the visitor’s browser and computer.

_utmb - Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit.

_utmc - Registers a timestamp with the exact time of when the user leaves the website.

_utmt - Used to throttle the speed of requests to the server.

_utmz - Collects data on where the user came from, what search engine was used, what link was clicked and what search time was used.

dc_gtm_UA - Used by Google Tag Manager to control the loading of a Google Analytics script tag.

_ga - Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat - Used by Google Analytics to throttle request rate.

_gid - Registers a unique ID that is used to generate statistical ata on how the visitor uses the website.

Collect - Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

Google Adwords

ads/ga-audiences, ads/user-lists/

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.

Google AdSense   _gcl_au  Used by Google to store and track conversions



Collects data on the user’s visits to the website, such as which pages have been read.

 Microsoft Clarity  _clck Microsoft Clarity records user sessions and heatmaps, which helps us understand how users are interacting with your website. 



Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Bing Ads  _uetsid_exp
 Used to store and track visits to the website



GPS - Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

PREF - Registers a unique ID that is used by Google to keep statistics of how the visitor uses Youtube videos across different websites.

VISITOR_INFO1_LIVE - Tries to estimate the user’s bandwidth on pages with integrated YouTube videos.

YSC - Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Google DoubleClick


Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser's ads with the purpose of measuring efficacy of an ad and to present targeted ads to the user.



Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.

Amazon Web Services


Manages web traffic and balances traffic load.


__adal_ca, __adal_cw, __adal_id

__adal_ca - Data stored: Traffic source / campaign data; Purpose: Store which advertising campaign drove a user to visit.

__adal_cw - Data stored: Visit timestamp; Purpose: Tie back conversion events to earlier visits.

__adal_id - Data stored: Device ID (generated); Purpose: Uniquely identify a device.







HotJar is a website analytics tool we use to see how our supporters are moving around our website and get feedback through surveys, so that we can improve their experience and help ensure they can find what they are looking for.

 CookiePro OptanonConsent, driftt_aid, _ga, drift_aid, _gid, __cfduid, OptanonAlertBoxClosed  This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. 

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Cookie preferences

Your privacy and peace of mind are important to us. We are committed to keeping your data safe. We only collect data from people for specific purposes and once that purpose has finished, we won’t hold on to the data.

For further information, including a full list of individual cookies, please see our privacy policy.

  • These cookies are necessary for the website to function and cannot be switched off in our systems.

  • These cookies allow us to measure and improve the performance of our site. All information these cookies collect is anonymous.

  • These allow for a more personalised experience. For example, they can remember the region you are in, as well as your accessibility settings.

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