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Tearfund is committed to maintaining the highest possible standards of integrity, accountability and openness as an organisation.

Tearfund staff across the world – along with staff of the partner organisations who help us to fulfil this work – are obliged to conduct themselves in keeping with these high standards.

As Christians, we believe that every human has immeasurable value and deserves to be treated with dignity and respect.

Whether you are a member of staff (at Tearfund or a partner organisation), a beneficiary, or a member of the public, the following guidance will help you report any concerns you may have about the behaviour of Tearfund staff or representatives.

Safeguarding

Tearfund is committed to promoting the security and wellbeing of beneficiaries, volunteers and staff. In particular we are also committed to the safety, security and dignity of children, along with adults who are vulnerable and/or at risk.

Staff and representatives must ensure that their behaviour promotes and allows children and vulnerable adults/adults at risk to live free from:

Tearfund staff and representatives are required to understand the importance of safeguarding children and vulnerable adults/adults at risk by:

Any allegation or concern regarding the abuse of a child or a vulnerable adult/adult at risk must be treated seriously and be reported within 24 hours of having been made aware of the issue/concern. A concern can arise when abusive behaviour is observed or suspected, when an allegation is made or disclosed, or where there are indicators (signs and symptoms) of suspected abuse on the victim.

There are two ways to report a concern:

All calls and emails to Safecall are treated in complete confidence by an independent team, who will not disclose your name to Tearfund without your explicit permission. If you telephone, and wish to remain anonymous, Safecall will make follow up arrangements with you.

All concerns raised or reported with Safecall will be shared with Tearfund at a senior executive level, and will be investigated thoroughly. Action will be taken in line with our policies.

Whistleblowing

When someone discovers information which they believe shows serious malpractice, unacceptable behaviours, practices or wrongdoing by Tearfund staff and representatives – including staff working for our partners, it is essential that the individual is able to report concerns internally without fear of reprisal, and independent of immediate line management.

The list below shows the types of malpractice or wrongdoing that should be reported. However this is not an exhaustive list:

If you have any concerns or allegations about the conduct of a Tearfund staff member or representative, including partner staff, please contact our whistleblowing channel where all comments will be dealt with in confidence. Issues will be investigated and action taken in line with Tearfund’s policies.

Contact

Phone: +44 (0)20 3906 3746
Email: whistleblowing@tearfund.org

If the concern is about a member of the Board or the Executive Team, then the following email address must be used: ombudsperson@tearfund.org

Other concerns

We would also like to hear from you if you:

have broader questions or concerns about Tearfund’s work or ethos
are unhappy about an interaction you have had with anyone from, or connected to, Tearfund (apart from issues of Safeguarding or Whistleblowing, which are covered above)

In these instances we are still keen to hear from you. Please use the process outlined in our Supporter Charter in the section Making a Complaint. We want you to tell us where we could be falling short of the high standards we have set for ourselves.

Safecall logo

Safecall

These existing channels for reporting concerns will now be supplemented by the introduction of an independent whistleblowing service by telephone and email, for use when circumstances necessitate a different approach to reporting. This is in partnership with Safecall, an independent external reporting line, who provide an alternative professional and confidential means of reporting your concerns. All calls are treated in complete confidence by independent staff who will not disclose your name to Tearfund, with your express permission. If you phone and wish to remain anonymous Safecall will make follow-up arrangements with you.

Contacting Safecall

Please find Safecall's contact information in the drop-down boxes below. Please note there are different contact numbers depending on where you are phoning from. Please use the local number for you.

Safecall contact information