Have a question for Tearfund? On this page you'll find the answers to our most frequently asked questions. If your query is about giving to Tearfund, please see our Giving FAQs.
You can also read about our commitment to you as a Tearfund supporter.
If you can't find what you're looking for, please contact us directly on 020 3906 3906.
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General FAQs
Got a question for Tearfund? We can help. Start here for the answers to our most frequently asked questions.
General
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Unfortunately, we’re not able to accept applications to work at Tearfund based on a CV alone. You’re very welcome to have a look at our jobs page and see if there is a vacancy that interests you. If you don’t find anything suitable at the moment, you can register your interest by signing up for job alerts in the future.Unfortunately, we’re not able to accept applications to work at Tearfund based on a CV alone. You’re very welcome to have a look at our jobs page and see if there is a vacancy that interests you. If you don’t find anything suitable at the moment, you can register your interest by signing up for job alerts in the future.
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We can occasionally organise work experience placements. To explore the possibility, please contact our recruitment team recruitment@tearfund.org with a copy of your CV and a short message telling us a little about yourself and what you would like to do for us. We would love to know if there are issues or areas of Tearfund’s work that are of particular interest.
We can occasionally organise work experience placements. To explore the possibility, please contact our recruitment team recruitment@tearfund.org with a copy of your CV and a short message telling us a little about yourself and what you would like to do for us. We would love to know if there are issues or areas of Tearfund’s work that are of particular interest.
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We do not currently run any internship or graduate schemes.We do not currently run any internship or graduate schemes.
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Unfortunately, due to limitations on Tearfund’s resources, we are presently focusing on building the capacity of our current partners. We are, therefore, not currently able to accept applications for organisational or individual funding. We are also unable to give details of any other sources of funding at present.
Although unable to help with funding, we do like to share our information and experience with those who are interested in development issues around the world. You can view and download all of our development resources by visiting Tearfund Learn.
Unfortunately, due to limitations on Tearfund’s resources, we are presently focusing on building the capacity of our current partners. We are, therefore, not currently able to accept applications for organisational or individual funding. We are also unable to give details of any other sources of funding at present.
Although unable to help with funding, we do like to share our information and experience with those who are interested in development issues around the world. You can view and download all of our development resources by visiting Tearfund Learn.
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As we receive a number of requests for assistance as part of research projects, we are unfortunately not always able to provide individual assistance. However, you might find Tearfund Learn a great place to start. Here we share our learning from more than 45 years of involvement in development work worldwide.As we receive a number of requests for assistance as part of research projects, we are unfortunately not always able to provide individual assistance. However, you might find Tearfund Learn a great place to start. Here we share our learning from more than 45 years of involvement in development work worldwide.
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We have found that it is best to get supplies either in-country or from neighbouring countries, rather than accepting gifts in kind. This saves us a lot of time and money because we don’t have to collect, pack, or ship the required items. It also means that we can provide culturally-appropriate supplies. We prefer, therefore, to offer financial help to our partners so they can purchase supplies themselves – this also supports the local economy.We have found that it is best to get supplies either in-country or from neighbouring countries, rather than accepting gifts in kind. This saves us a lot of time and money because we don’t have to collect, pack, or ship the required items. It also means that we can provide culturally-appropriate supplies. We prefer, therefore, to offer financial help to our partners so they can purchase supplies themselves – this also supports the local economy.
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We decide which countries to work in using internationally recognised indicators of poverty to inform our choices. To find out more about the countries where our partners are meeting material and spiritual needs, visit our About Us page.
We understand that there are many needs across the world and many places where people are still living in poverty. Tearfund has to make some very hard decisions about how to use the limited financial resources that are entrusted to us and it is not possible for us to support every country.
We decide which countries to work in using internationally recognised indicators of poverty to inform our choices. To find out more about the countries where our partners are meeting material and spiritual needs, visit our About Us page.
We understand that there are many needs across the world and many places where people are still living in poverty. Tearfund has to make some very hard decisions about how to use the limited financial resources that are entrusted to us and it is not possible for us to support every country.
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We will never ask you to send us your bank account details by email. Any email from Tearfund asking for financial support for our work will take you to our website beginning with https://www.tearfund.org. Any page on our website which asks for your bank account or card details will be secure – your web browser should show that the page is secure, often by showing a padlock or green “secure”.
If you have any questions at all, or if you are in any way concerned about whether a communication from us is genuine, then please call our Supporter Care team on 020 3906 3906 and we will be happy to help you.We will never ask you to send us your bank account details by email. Any email from Tearfund asking for financial support for our work will take you to our website beginning with https://www.tearfund.org. Any page on our website which asks for your bank account or card details will be secure – your web browser should show that the page is secure, often by showing a padlock or green “secure”.
If you have any questions at all, or if you are in any way concerned about whether a communication from us is genuine, then please call our Supporter Care team on 020 3906 3906 and we will be happy to help you. -
We do like to call our supporters from time to time, to share how their generosity is playing a part in transforming lives and to discuss their ongoing support.
We may ask our supporters to consider setting up a regular gift or to increase their giving. If you would like to make a donation or set up a regular gift, it will be necessary for the caller to ask for your bank details. If you are concerned that the call may not be genuine, or you’re uncomfortable with providing this information over the phone, please call our Supporter Care team on 020 3906 3906, and they will be more than happy to help.
We may also call you to check that you are happy with the communications that you are receiving from Tearfund. We use a third party for calls regarding communication preferences, but all other calls are made by our in-house team.
If you’d prefer that we don’t contact you by phone going forward, then please let us know by calling the Supporter Care team, or emailing info@tearfund.org.
Our calling lists are screened against the Telephone Preference Service (TPS). We do not call anyone who has signed up to TPS, unless they have previously provided us with consent to use that number for marketing purposes.
We do like to call our supporters from time to time, to share how their generosity is playing a part in transforming lives and to discuss their ongoing support.
We may ask our supporters to consider setting up a regular gift or to increase their giving. If you would like to make a donation or set up a regular gift, it will be necessary for the caller to ask for your bank details. If you are concerned that the call may not be genuine, or you’re uncomfortable with providing this information over the phone, please call our Supporter Care team on 020 3906 3906, and they will be more than happy to help.
We may also call you to check that you are happy with the communications that you are receiving from Tearfund. We use a third party for calls regarding communication preferences, but all other calls are made by our in-house team.
If you’d prefer that we don’t contact you by phone going forward, then please let us know by calling the Supporter Care team, or emailing info@tearfund.org.
Our calling lists are screened against the Telephone Preference Service (TPS). We do not call anyone who has signed up to TPS, unless they have previously provided us with consent to use that number for marketing purposes.
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We try to ensure that all our correspondence is tailored to your requests, so the type and number of mailings you receive depends on what you have requested or agreed to. Our magazine, Tear Times, is sent out three times a year, and our mailings regarding emergencies and disasters are sent out as and when there is a crisis. If you would like to change the type or number of mailings/emails you receive, you can call us on 020 3906 3906 or email info@tearfund.org – we would be more than happy to help!We try to ensure that all our correspondence is tailored to your requests, so the type and number of mailings you receive depends on what you have requested or agreed to. Our magazine, Tear Times, is sent out three times a year, and our mailings regarding emergencies and disasters are sent out as and when there is a crisis. If you would like to change the type or number of mailings/emails you receive, you can call us on 020 3906 3906 or email info@tearfund.org – we would be more than happy to help!
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You are welcome to contact us on behalf of someone who has asked you to do so. There are some changes that we’re able to make without hearing directly from the supporter themself; for instance we can amend the frequency of news and appeals that we send. However we’re not able to make changes to an individual’s giving, or share any of their financial information or history, without speaking to the supporter themself (even if it’s just for them to say that they’re happy for us to talk to you about it) or unless we see a Power of Attorney document.
You are welcome to contact us on behalf of someone who has asked you to do so. There are some changes that we’re able to make without hearing directly from the supporter themself; for instance we can amend the frequency of news and appeals that we send. However we’re not able to make changes to an individual’s giving, or share any of their financial information or history, without speaking to the supporter themself (even if it’s just for them to say that they’re happy for us to talk to you about it) or unless we see a Power of Attorney document.
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If you are the Power of Attorney for one of our supporters, please do let us know by sending us written evidence of the Power of Attorney; this can be a scan or email version. When we receive this information we can record it on the supporter’s record to ensure that you’re free to make any necessary changes to their records in future.If you are the Power of Attorney for one of our supporters, please do let us know by sending us written evidence of the Power of Attorney; this can be a scan or email version. When we receive this information we can record it on the supporter’s record to ensure that you’re free to make any necessary changes to their records in future.
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