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How we work with you


Tearfund is a Christian charity called to follow Jesus where the need is greatest. We work tirelessly to help communities around the world escape the very worst effects of poverty and disaster. Tearfund is passionate about living out God’s kingdom-values of love, hope and transformation.


We were born out of the Evangelical Alliance in 1968, and our biblical values are the foundation of everything we do, which you can find enshrined in our Statement of Faith.


Tearfund’s vision is to see people freed from poverty, living transformed lives and reaching their God-given potential.


Tearfund are signatories to the Red Cross Code of Conduct and are certified with the Humanitarian Accountability Partnership Standard (HAP). We are signed up, and conform to, the HAP 2007 Standard in Humanitarian Accountability and Quality Management.


Tearfund are registered with the Fundraising Regulator, which sets and maintains the standards for charitable fundraising in the UK. We abide by their Code of Fundraising Practice and we’re committed to upholding the Fundraising Promise, in which we agree to ensure our fundraising is legal, open, honest and respectful.


How we care for supporters in vulnerable circumstances


It’s always important to us that we care for all of our supporters, but we occasionally need to take additional care of some supporters. All of our supporter-facing staff receive training in this area and are prepared to respond in the most appropriate way, in line with our values. Whenever we become aware that one of our supporters is in vulnerable circumstances, we take extra steps to ensure we’re engaging with them in the most helpful way; this may mean that we stop or restrict the ways we contact them, or that we gently discourage them from giving. If we are given specific instructions by a carer or family member, we will honour these.


Our promise to you


You, our supporters, are integral to what we do. We simply couldn’t work with communities, helping them find hope and a way out of poverty, without your support. You’re hugely important to us, and to the communities around the world you transform through Tearfund. You don’t just contribute to our work, you make it possible.


We seek to be Christ-centred, compassionate, truthful, courageous and servant hearted in the way that we engage with you. We value you as partners in our mission to follow Jesus where the need is greatest.


 

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